Most Popular Questions
For online returns and exchanges, please visit our Returns Center. We offer two different Returns options:
1. Happy Returns Bar: Quick, easy, and paperless! Visit one of the nearly 9,000 Return Bar locations across the contiguous U.S and get your refund within 24 hours (not including processing times). For most orders, the moment your QR code is scanned at drop-off, you will receive your refund. Find a Return Bar location near you.
2. Via Mail: Print a prepaid return label, package your item(s) and drop off your return at the designated shipping carrier. A successful and complete refund is contingent upon the parcel being delivered back to our warehouse with the original return label and all listed contents, unworn and unwashed with original tags. Once your returned item(s) are confirmed & inspected at our warehouse, your refund or credit will be issued. Please allow 5-7 business days for your refund to be issued once the return parcel is delivered. Refunds will be issued back to the original form of payment.
– You will be charged a $7 label fee, which helps us to cover the cost of your return. This fee only applies to “mail-in” returns — returns in our stores, at a Return Bar, and gift returns are free.
– Returns in the “started” status that haven’t been dropped off at a Return Bar or shipped within 30 days will automatically expire.
– Returns containing large numbers of items may require further inspection before a refund can be issued.
– You’ll receive a confirmation email when your return has been processed. Once the refund has been issued, after processing time, please allow 2-5 business days for the refund to display in your account.
– If shipping with a label, please only include items in the box that you have selected for that return to prevent processing issues. Separate purchase orders must be completed as separate returns. If you need to adjust a return or include more items, please contact the Customer Experience team.
– Please be sure to follow all instructions to avoid any delays. Return outcomes are not guaranteed for returns that are not processed through the Faherty Brand Return system and protocols. Please contact the CX team before completing your return if you have any questions.
– Within the Return Portal, you may also exchange items. Please refer to ‘Exchanging Items’ below for more information.
If there is an issue with your order, please contact our customer service team at hello@fahertybrand.com and we will make it right.
It is common for carriers to mark a package as ‘delivered’ up to 48 hrs before arrival. If your package is marked as delivered but you are unable to locate it, please check with neighbors and around your home as parcels are sometimes hidden for safe keeping. If you believe your order is lost, please reach out to our Customer Experience team at to report the issue. Lost packages will have a claim filed (whenever possible) before a replacement order is sent.